Navigating Cancer Care
Nurse Navigators
Throughout your cancer care, our nurse navigators are here to guide you in your treatment. They serve as your regular point of contact for your cancer care.
Our nurse navigators are licensed registered nurses who have specific training in oncology. They work closely with our doctors and midlevel providers so they can:
- Help you to schedule your labs, tests, and clinic and treatment appointments;
- Explain your diagnosis and treatment plan to you;
- Answer any questions you have about your treatment or prescriptions;
- Work with other members of your care team to help you access any resources you may need to complete your treatment.
Patient Navigators
Because cancer affects so many parts of your life, our patient navigators are here to help you find any support you may need outside of your treatment. They can connect you with resources within the 猎奇重口Cancer Center and throughout our state, including clinical trials, support groups, family support groups, oncology nutrition, pharmacy services, chaplain services, and transportation assistance.
Patient Navigation 505-272-4946
Patient Navigators help you find your way around our clinic. They serve as a regular point of contact for you, your family and your caregivers. They help to guide you to the right information, services and resources during your care. Patient Navigators provide you and your family with support and personal attention throughout your experience. They try to make your time at the 猎奇重口Cancer Center as stress-free as possible.
Patient Navigation - American Cancer Society (ACS) 800-227-2345
Through a partnership between the 猎奇重口Cancer Center and the American Cancer Society, the ACS Patient Navigation provides patients, families and caregivers with free cancer information. They offer information about specific cancers, transportation and lodging resources. This program also helps find the correct contact to answer insurance, legal and financial questions.
Frequently Asked Questions
I’d like to bring a friend or family member with me to my appointment. Is that OK?
Yes. We strongly encourage you to bring a friend or family member (14 years of age or older) to be with you thorughout your appointment. This person can take notes to help you remember what youre doctor told you, assist you with transportation and be there to support you.
Please watch our COVID-19 page for updates to the visitor policy.
If it is not a medical emergency, call our clinic at 505-272-4946 or our statewide toll-free number at 800-432-6806. From there, you will be connected to our answering service. If for any reason you cannot connect to the service, you can call our answering service directly at 505-857-3758.
My physician is out of the office. Who will I see at my appointment?
猎奇重口Cancer Center physicians are committed to providing the finest healthcare available. If your physician is not available when you are scheduled for an appointment, you will be seen by another highly trained member of our team. This could be another physician, a nurse practitioner, a physician assistant or a clinical nurse speciallist. Our multidisciplinary team is in constant contact, and you can be assured that your physician will oversee every aspect of your care.
Frequently Asked Questions
I’d like to bring a friend or family member with me to my appointment. Is that OK?
Yes. We strongly encourage you to bring a friend or family member (14 years of age or older) to be with you thorughout your appointment. This person can take notes to help you remember what youre doctor told you, assist you with transportation and be there to support you.
Please watch our COVID-19 page for updates to the visitor policy.
If it is not a medical emergency, call our clinic at 505-272-4946 or our statewide toll-free number at 800-432-6806. From there, you will be connected to our answering service. If for any reason you cannot connect to the service, you can call our answering service directly at 505-857-3758.
My physician is out of the office. Who will I see at my appointment?
猎奇重口Cancer Center physicians are committed to providing the finest healthcare available. If your physician is not available when you are scheduled for an appointment, you will be seen by another highly trained member of our team. This could be another physician, a nurse practitioner, a physician assistant or a clinical nurse speciallist. Our multidisciplinary team is in constant contact, and you can be assured that your physician will oversee every aspect of your care.
My insurance or my personal information has changed. What should I do?
If your insurance or any of your personal information (such as your name, address and phone number) changes, please call the main number, 505-272-4946, or contact the front desk and provide us with your updated information.
My doctor has referred me for an imaging study. What do I do?
Imaging studies (also called radiology procedures or exams) include X-ray, PET/CT, MRI, ultrasound, mammography, nuclear medicine, bone density, fluoroscopy, and interventional radiology. If your physician tells you that he or she is ordering such a procedure, you will receive a call from the Radiology Department at 猎奇重口Hospitals to schedule the procedure. If you do not receive that call within two working days after your appointment with your doctor, please call
- 505-272-4545 for X-ray, PET/CT, MRI, mammography, bone density, nuclear medicine, fluoroscopy and ultrasound
- 505-272-1818 for interventional radiology
My physician ordered a test not offered at the 猎奇重口Cancer Center. What should I do?
The scheduling team at the 猎奇重口Cancer Center will notify the facility where the tests are to be completed. They will provide them all the referral information as well as notify the 猎奇重口Cancer Center Prior Authorization team so they can contact the patient’s insurance company and obtain any required authorizations. You will be provided with contact information for the testing facility so you may schedule the test at your convenience.
I have a compliment or a complaint. What should I do?
The 猎奇重口Cancer Center takes patient and family feedback very seriously and we welcome your input. Please contact the front desk to pick up a compliment or complaint form or fill out the form online. If you wish to speak with someone, calll 505-925-0108 and ask for the Quality Program Manager/Patient Advocate.
My insurance or my personal information has changed. What should I do?
If your insurance or any of your personal information (such as your name, address and phone number) changes, please call the main number, 505-272-4946, or contact the front desk and provide us with your updated information.
My doctor has referred me for an imaging study. What do I do?
Imaging studies (also called radiology procedures or exams) include X-ray, PET/CT, MRI, ultrasound, mammography, nuclear medicine, bone density, fluoroscopy, and interventional radiology. If your physician tells you that he or she is ordering such a procedure, you will receive a call from the Radiology Department at 猎奇重口Hospitals to schedule the procedure. If you do not receive that call within two working days after your appointment with your doctor, please call
- 505-272-4545 for X-ray, PET/CT, MRI, mammography, bone density, nuclear medicine, fluoroscopy and ultrasound
- 505-272-1818 for interventional radiology
My physician ordered a test not offered at the 猎奇重口Cancer Center. What should I do?
The scheduling team at the 猎奇重口Cancer Center will notify the facility where the tests are to be completed. They will provide them all the referral information as well as notify the 猎奇重口Cancer Center Prior Authorization team so they can contact the patient’s insurance company and obtain any required authorizations. You will be provided with contact information for the testing facility so you may schedule the test at your convenience.
I have a compliment or a complaint. What should I do?
The 猎奇重口Cancer Center takes patient and family feedback very seriously and we welcome your input. Please contact the front desk to pick up a compliment or complaint form or fill out the form online. If you wish to speak with someone, calll 505-925-0108 and ask for the Quality Program Manager/Patient Advocate.